ControlUp Release Notes

New Features and Enhancements:

  • User Logon Duration Columns – the Sessions view now displays the duration of the login process from the end user’s perspective, all the way from the moment the user is authenticated and ending with the moment when the desktop actually becomes responsive. This feature provides an accurate user experience metric which allows for identifying and troubleshooting slow logins and their causes. The following columns are added to the Sessions view:
    • Logon Duration – The interval between the end of the user’s authentication and the time when the desktop became available to the user, or when a published application was launched.
    • Profile Load Time – The loading time of the Windows user profile for the session.
    • Group Policy Load Time – The loading time of the user logon group policies, not including logon scripts.
    • Desktop Load Time – The interval between the beginning of desktop initialization and the time the desktop became available to the user.
    • Logon Duration – Other – The time taken by logon scripts, 3rd party profile management solutions, and other components that delayed the logon process.

The Computers view now includes an “Avg. Logon Duration” column which displays the average logon duration for all user sessions established on the computer.

The Folders view also includes an “Avg. Logon Duration” column which displays the average logon duration for all user sessions established on all computers in the folder.

  • Scalability improvements – ControlUp now supports larger environments and utilizes system resources more efficiently by leveraging the following mechanisms:
    • Regulating the rate of performance updates – ControlUp can now be configured to pull performance updates from the managed computers instead of receiving push updates. This enables a degree of control over the number of updates received by the console, thus decreasing the amount of CPU cycles and RAM required in order to process updates.
    • Disabling process views – The Processes view is the most densely populated view in ControlUp, which may contain millions of records in large organizations. ControlUp now supports disabling updates for processes, which dramatically decreases the number of records which the console is required to process. Even after disabling the Processes View, you can still view processes for an explicitly selected user session or computer, and continue receiving alerts on process-related events via ControlUp Monitor Service.
  • ControlUp Mobile Apps – brand-new mobile apps for iPhone and Android enable ControlUp users to receive and view alerts for any incident occurring on the managed computers (such as stress conditions, user logon/logoff events, Windows errors, and more). A new “Send Mobile Push Notification” follow-up action can be added to the existing incident triggers in order to deliver an alert in real-time when the incident occurs.
  • Minor Enhancements
    • Hypervisor Monitoring Delegation – the Security Policy can now be configured to limit access to hypervisor-related activity using the following permissions:
      • View Hypervisors – when granted, allows viewing hypervisor connections, hosts, and hypervisor-originated data about virtual machines.
      • Manage Hypervisors – when granted, allows creating, editing and deleting hypervisor connections.
    • Freeze first column – by default, the first column will be frozen in all of ControlUp’s views, preserving the name of the record in sight while scrolling the information grid sideways.
    • Show unmanaged VM’s display filter – the Display Settings drop-down on the Home Ribbon now includes a “Show Unmanaged VMs” filter option which controls whether to display virtual machines to which ControlUp Agent was not deployed.
    • Updated counter thresholds – the critical values for performance counters have been updated based on Citrix and VMware best practices as well as community data.

Bug Fixes:

  • The ControlUp Monitor status indicator may appear in red (disconnected) status following an intermittent disconnection from the cloud login services. The indicator behavior was enhanced by recovering automatically from temporary disconnections.

Known Issues:

  • Incident follow-up actions configured to use a local SMTP server with SSL might succeed initially but fail after the ControlUp Monitor service is restarted, in case the actual SMTP server does not support SSL. Errors while contacting such an SMTP server will be logged to the Application log on the console/monitor computer.
  • When changing the configuration of a monitor service, only the changes made to the last open tab of the monitor’s configuration are applied. As a workaround, settings changed on each tab of the monitor’s configuration need to be applied individually.
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New Features and Enhancements:

–    Hypervisor Integration – ControlUp 4.0 extends the familiar monitoring and management functionality to include the virtualization infrastructure (vSphere and XenServer). This feature enables ControlUp users to:

o    Monitor the performance and health of virtualization hosts. The new Hosts view will show a variety of performance counters and system information for physical hypervisor servers. This view also enables the administrator to drill into each virtualization host to see all virtual machines running on it, thus enabling for faster and more efficient identification of performance bottlenecks and system issues related to the virtualization layer.
o    Visualize the impact of individual virtual machines and entire virtualized workloads on the performance on the resources provided by the virtualization hosts. This release adds a variety of metrics to the Computers view, which provide the hypervisor’s point of view with regard to resource consumption.
o    Receive performance updates and status information even when the operating system layer is inaccessible. By querying the virtualization infrastructure directly, ControlUp provides essential information for monitoring computers before ControlUp Agent is deployed (e.g. during boot time) and in cases where agent deployment is not possible (e.g. non-Windows virtual machines).
o    Perform actions at the hypervisor layer – manage the power state of your virtual machines without leaving ControlUp Console (e.g. hard reset an unresponsive VM) and perform a variety of virtualization-related system tasks using Script-based Actions.

–    ControlUp URLs (controlup://) – following numerous requests to allow for integration of ControlUp into various IT management and ticketing systems, ControlUp now supports for locating resources by clicking a URL-like link from any external source – an email, web page, or an external support system. For example, to launch (or bring forward) a ControlUp Console window while selecting a computer named SRV001, type:
in Windows Start > Run menu.
To display incidents related to a user named JohnD, use:

–    Detailed I/O metrics – several I/O-related columns have been added in order to enable tracking abnormal I/O activity to a single process. New I/O metrics have been introduced to the Processes, Sessions, and Executables views.
–    Sending Alerts Using a Local SMTP Server – ControlUp users in offline environments can now leverage existing SMTP servers on their local networks to support alerting on incidents. Users who already receive alerts from ControlUp cloud services can add local SMTP as an additional back-up option for alerting in case Internet connectivity becomes unavailable.

–    VMware Horizon 6 Support – the View-related session columns are populated correctly with the RTM version of Horizon View 6. Also, the computers view now includes a View Agent Version column.
–    Mobile push notifications (experimental) – incident triggers can now be configured to send a mobile push notification to the upcoming ControlUp app for Android and iPhone.
–    Account Management Window – The new “Account Management” option on the File menu allows ControlUp users to manage their account information, such as email address, password, alert subscription and activation.
–    Upgrade Monitor Service – when upgrading to a newer version of ControlUp, the monitor service can now be easily upgraded without reinstalling the monitor component.
–    Local Server Time Column – the Computers view now includes a Local Time column, which can be used to troubleshoot time synchronization issues.
–    Process Type column showing the bitness of processes – the Processes view now includes a bitness column, to distinguish between 32-bit and 64-bit processes.
–    New Process Actions (Priority, Affinity, Throttling) – the Processes view now supports changing the scheduling priority and processor affinity of any running process. It also allows for capping CPU utilization for any process to a user-configured threshold.
New Organization-wide Security Rights – You can now delegate access to the Incidents pane and the Events pane using dedicated organization-wide security rights, called “View Incidents” and “View Events”, respectively. By default, all organization members have access to these panes.
–    Domain Login Server Columns – the Computers and Sessions views now include the Logon Server column, which enables for identifying the Active Directory domain controllers used by your users and managed computers for authentication.
–    Freeze Column Button – similar to Excel, the information grid now supports freezing the selected column for more effective scrolling.

Notice for users upgrading from earlier versions of ControlUp:

–    The “Net bytes / sec” columns have been modified to display the value in Mbps. If you have configured any Stress Level thresholds on these columns, please adjust the threshold values accordingly.
–    The “XenDesktop VDA version” column has been renamed to “VDA Version” and is now applicable to both XenApp and XenDesktop VDA.
–    The “Terminal Services” action category was renamed to “Remote Desktop Services”.
–    The “Connect to Desktop” button was renamed to “RDP to Computer”.

Removed Features

–    Controllers for unavailable computers – for computers in Error and Disconnected status, the controllers (Manage Registry, Manage Services, Manage File System, Manage Programs and Updates) are no longer displayed on the context menu and action side panel. Since the computer is inaccessible, those actions would result in an error anyway.

Bug Fixes:

–    (#2527) – When the information grid is grouped by a field, any changed values for that field will cause the groups to collapse
–    (#2511) – When adding a custom event log to the Events pane, event collection would stop after ControlUp is restarted (Thanks to Urs Odermatt)
–    (#2502) – Some performance metrics were not displayed for system processes (smss.exe, csrss.exe and services.exe) in Windows 8.1 and Windows Server 2012 R2.
–    (#2099, #2191) – Script-based actions in Actions side panel and Security Policy are not sorted alphabetically.
–    (#2203) – Script-based actions configured to run on the console or on “other computer” were unavailable for disconnected computers.
–    (#2702) – ControlUp Console refuses to launch when the “Delete cached copies of roaming profiles” group policy setting is enabled (Thanks to Scott Lorenzen).
–    (#2990) – The “ICA Latency – Last Recorded”, “Citrix Receiver Version” and “Client IP” columns showed no values for XenDesktop ICA sessions (Thanks to Jason Samuel)
–    (#2728) – Disk and CPU columns in the Computers View are sometimes displayed as ERR.
–    (#2714) – “Failed to process computer snapshot” error message displayed upon first connection attempt to a managed computer on which the agent was deployed in installed (permanent) mode.
–    (#2631) – Incidents Pane appears disconnected from the cloud services if a proxy server is needed to access the Internet (Thanks to Geert van der Meulen)
–   (#2702) – ControlUp detects the admin user profile as temporary when the “Delete cached copies of roaming profiles” policy is enabled.
– (#3148) – Handling of Windows Events by ControlUp Monitor is improved in order to cut back on RAM consumption by the monitor service (Thanks to Kohath Ben-Israel and Jason Samuel).
– (#3142) – Registry and File System Controller actions might not respond on first try if the target location hasn’t been refreshed.
– (#3133) – Schedule settings for triggers other than Stress Level were ignored.
– (#3174) – “Manage SBA” permission was not enforced correctly (Thanks to Vern van den Boorn).

Known Issues:

•    Restoring ControlUp from minimized state might not work as expected in Windows 8 with animations enabled. When restored from the minimized state, only a small part of the ControlUp window is shown in the left top corner of the screen. Configuring Windows to disable unnecessary animations is a suggested workaround. The issue does not occur in later versions – Windows 8.1 / Windows Server 2012 R2.
•    Stress Level details screen might flicker and disappear – when ControlUp is published as a XenApp published application, the Stress Level details screen (accessible by clicking the small triangle that appear in the upper-right corner of the cell when a performance threshold is breached) might flicker and disappear without any user intervention. This issue was seen in XenApp 5.x and XenApp 6.5 environments. A possible workaround is to enable the “Force raw mouse events to server” seamless flag as described in CTX101644.
•    Remote Assistance might fail with error 0x80070052 – this issue was seen only on Windows 2008 (non R2) servers when trying to remote assist minimized RDP sessions. A possible workaround is to maximize the target RDP session before attempting to remote assist the end user
•    VMware hypervisor connections may disconnect with “Cannot complete login due to an incorrect username or password” error message. This is a known issue with vSphere 5.1 / 5.5.
•    Permissions for VM Power Actions are not assigned by default to the “Organization Members” group by default and need to be explicitly granted.
•    Clicking on the “Freeze Column” button may cause the horizontal scroll bar to disappear from the information grid.
•    The state of the “Freeze Column” button is not saved upon quitting ControlUp.
• Deploying ControlUp Monitor to the local computer might fail. As a workaround, remove the AD connection to your own domain, or deploy the Monitor Service to (or from) a different computer.
• ControlUp Console utilizes OS components which are not compliant with FIPS. Please disable FIPS-enforcing policies before executing ControlUp.

Geek Stuff

–    The search box in My Organization pane can be switched to Advanced Mode, which enables instant filtering of the grid by searching in all record fields and not only the Name field (Thanks to Tamir Levy).
–    Added a customizable error message to be show when a user-provided script argument fails on validation.
–    Added a “Save Configuration” button to the File menu (Thanks to Al Boyce).
–    F5 can now be used to refresh the Incidents pane.
–    Enhanced contrast for numeric values in counters (Thanks to Ron Waselenchuk)
–    When sorted by any column, the grid will automatically jump to the top of the sorted list. This feature only works if no records are currently selected – press Escape and then sort to enable (Thanks to Ron Waselenchuk).
–    Concurrent agent connection and deployment can now be regulated by using a registry value: HKCUSoftwareSmart-XControlUpPreferencesThrottleThreadPoolCapacity (DWORD) (default thread count is 15)
–    Added a registry flag that disables incidents evaluation in ControlUp Console, for organizations in which ControlUp Monitor is installed and console performance is a concern: HKCUSOFTWARESmart-XControlUpConsoleDisableIncidents (DWORD) = 1
– The number of concurrent console connections to the agent was increased from the default WCF limit of 10 to 20. In order to manipulate this limit, use the following registry value on the managed computers: HKLMSoftwareSmart-XControlUpAgentmaxConnections (DWORD) = NUMBER

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New Features and Enhancements:

 –  The Incidents Pane – ControlUp now supports monitoring a variety of system events and alerting you when they occur:
o    The following incidents are supported: event log entry recorded, process started / exited, session logged on / off, user session state changed, record stress level reached, computer down. A variety of filters can be configured for every incident, to ensure incidents are recorded only for relevant objects.
o    E-mail alerts can be configured to be delivered to any ControlUp user in the organization when an incident occurs.
o    ControlUp Cloud Analytics will deliver dynamic incident triggers based on vendor recommendations and industry best practices.
–    Monitor Service – ControlUp now supports passive monitoring using ControlUp Monitor, which eliminates the need to keep a ControlUp console open in order to record incidents and receive alerts. The Monitor can be deployed on a headless server and will automatically connect to all computers in the organization to ensure continuous monitoring and incident reporting.
–    Script-based actions – ControlUp users can now create their own management actions using their scripting language of choice – PowerShell, VBS or batch file (CMD). The custom management actions can be assigned to any managed resource in ControlUp (folder, computer, user session or executable) and can be shared with the user’s colleagues in the organization as well as with ControlUp users worldwide. ControlUp will let you know whenever new script-based actions are published by members of the ControlUp user community and offer you to download them for use in your environment.
–    Additional Citrix columns in the Computers View – following numerous requests from our user community, we have added several useful metrics for XenApp and XenDesktop environments:
o    XenApp Load Evaluator
o    XenApp Worker Group Name
o    XenApp Farm Name
o    XenApp Zone Name
o    XenApp Zone Data Collector Name
o    Number of XenApp Published Applications
o    XenApp Is Data Collector
o    XenApp Version
o    XenApp Edition
o    ICA session round-trip / latency
o    ICA session bandwidth
o    XenDesktop Desktop Group
o    XenDesktop Farm Name
o    XenDesktop – Desktop Kind
–    VMware Horizon View columns – the Sessions View now includes several columns displaying several parameters for on users sessions established on virtual desktops running VMware Horizon View. Available data includes: View Client Connection Server URL, View Client Protocol, View Client Domain, View Client Tunnel, View Client Type).
–    Other new Columns and Actions – additional built-in columns (Processor Queue Length, PVS vDisk Name, Number of CSG Connections) and actions (Set Process Priority, Diagnostic Actions) are now available, following requests from our user community.
–    Diagnostic Actions – the context menus in the Computers View and in the organization tree now include the ability to perform various diagnostic actions (such as ping, tracert, nslookup, remote WMI test) on you machines. Those actions are always available, even when ControlUp Agent on the target machine is unavailable.
–    User Interface Lockdown – In case some ControlUp users in your environment need not be aware of some views, actions or panes, it is now possible to hide any user interface component in ControlUp by using a Group Policy administrative template. This effectively allows for delegating permissions even in offline environments in which the Security Policy is unavailable.
–    Per-folder column presets – Sysadmins around the world seem to find a great variety of resources to monitor using ControlUp. It is now possible to assign a column preset to each folder in your ControlUp organization, so that each type of resources – RDS, desktops, general purpose servers and others – are shown with the most relevant columns.
–    Fast login –Come here often? We have transformed ControlUp login process so that it happens in the background. In order to enjoy this feature, select the “Login Automatically” checkbox on the login screen, and the “Always Use this Organization” checkbox on the next window. Starting with the next launch of ControlUp, the login process will happen in the background.
–    .Net Framework 4.5 support – for monitoring computers running Windows 8 or Windows Server 2012, we have added support for .Net 4.5 which is enabled by default on these operating systems. From now on, it is not necessary to enable .Net 3.5 features if 4.5 is already enabled.
–    Enhanced console and agent logging – troubleshooting ControlUp is now easier than ever – just place a logging configuration file next to the console / agent executable and get an instant activity log, which can be used for debugging and troubleshooting purposes.
–    Improved performance for large environments – ControlUp console and agent behavior is optimized to improve scalability and responsiveness even in large user populations (up to 20,000 concurrent user sessions!).
–    Adding Custom Event Logs other than System, Application, and Security to the Events pane to enable monitoring events from non-default logs, such as DNS, Active Directory and third-party applications.
–    Personalized RDP Settings – Remote Desktop connection settings such as screen resolution and resource mapping are considered private, so each ControlUp user can save their own personalized settings without affecting other users.
–    Get Session Screenshot granular permissions – now you can configure who is permitted to take screenshots of user sessions, with a separate permission for every notification level (no notification, user notification, user approval).
–    Parent Record View – when drilling into a record (folder, computer, or session) ControlUp will display all child objects like before. In addition, the parent (double-clicked) record will be shown on top of the grid. This behavior can be disabled using Display Options (thanks to Robert Skinner)
–    Set Process Priority – added an ability to change the CPU priority for any process (thanks to Jose Ramon)
–    Organization Properties – available when right-clicking the root folder, allows you to see which users have logged into your organization and invite other colleagues to ControlUp (thanks to Cian Allner).
–    ICA Session Latency– added a Session Latency column for ICA sessions hosted on Citrix XenApp 6.5 and later (thanks to Decisive Solutions)
–    Launch Event Viewer from untrusted domains and forests – you can now invoke this action on machines that belong to Active Directory domains and forests with which your workstation does not have a trust relationship (requested by Matt Goulding).
–    Hide computers with errors – in some environments, like VDI pools, many computers are normally powered down. This new display option enables you to prevent the grid from displaying computers which ControlUp was unable to reach.
–    System process – The Processes view now displays the System (PID 4) process (thanks to Manigandan Pasupathy). This feature is not supported on computers running Windows XP or Windows Server 2003.
–    License consumption details – the About > Licensing window now shows a detailed count of consumed licenses by type – user sessions, general-purpose servers and workstations.
–    Send to friend – recommend ControlUp to your friends and colleagues using the Help menu and from the organization properties window.

Notice for users upgrading from earlier versions of ControlUp:

•    With ControlUp 3, the list of displayed columns for every view is a shared setting. When the first user in the organization upgrades to ControlUp 3, their personal column display preferences are copied to the organization’s central configuration. All subsequent ControlUp users in the same organization will see the same columns as the first user, regardless of their previous preferences. Please note that the order of displayed columns is still a personal setting, which means that in case admin A wants to see column X and admin B prefers to see column B, both columns should be added and each admin can drag and arrange the columns in their preferred order.

•    In case you configured  a rule on your firewall / proxy server to allow ControlUp login, you will need to add the following destinations to this rule:,,,,,

•  Important: the %appdata%ControlUp folder should be backed up and deleted in case you would like to run ControlUp v2 again after upgrading to v3. If this directory is not deleted before reverting to the earlier version, some inconsistent settings may appear, but no damage to your configurations is expected.

Removed Features

–    Extract Agent MSI – standalone packages for ControlUp Agent are now available as a separate download from /products/controlup/agent/.
–    File copy to session – this session-level action is no longer available

Bug Fixes:

•    (#1567) Change folder / computer description permissions are not enforced correctly
•    (#1575) ControlUp Agent uses an unquoted service path
•    (#1579)  RDP Connection preferences are saved in public configuration
•    (#1583) The Super Message action may leave behind a running process if no user feedback is received
•    (#1593) Stress Level may not be updated in a timely fashion (fix also included in maintenance version
•    (#1739)  %appdata% directory is created when ControlUp is launched using the “Run As” option
•    (#1748) Event Types in the Events Pane Settings are not saved when exiting ControlUp
•    (#1810) Performance data is not retrieved for computers with no paging file


Known Issues:

•    Restoring ControlUp from minimized state might not work as expected in Windows 8 with animations enabled. When restored from the minimized state, only a small part of the ControlUp window is shown in the left top corner of the screen. Configuring Windows to disable unnecessary animations is a suggested workaround. The issue does not occur in later versions – Windows 8.1 / Windows Server 2012 R2.
•    Stress Level details screen might flicker and disappear – when ControlUp is published as a XenApp published application, the Stress Level details screen (accessible by clicking the small triangle that appear in the upper-right corner of the cell when a performance threshold is breached) might flicker and disappear without any user intervention. This issue was seen in XenApp 5.x and XenApp 6.5 environments. A possible workaround is to enable the “Force raw mouse events to server” seamless flag as described in CTX101644.
•    Remote Assistance might fail with error 0x80070052 – this issue was seen only on Windows 2008 (non R2) servers when trying to remote assist minimized RDP sessions. A possible workaround is to maximize the target RDP session before attempting to remote assist the end user.

•    Focus on a folder in large environments may be slower than in ControlUp 2.0. This behavior is by design and is aimed to preserve the stability of the grid with a large number of records.

•    In offline environments, you need to manually copy the organization config file (%AppData%ControlUpConfigurationorg_guid.xml) to the Monitor Service configuration directory after the setup process (e.g. C:WindowsServiceProfilesNetworkServiceAppDataRoamingControlUpConfiguration)

•  Incident triggers on sessions and processes cannot be filtered by the CPU Utilization column – when configuring a filter for incident triggers with a condition on the CPU Utilization column, an “Invalid attribute” message is displayed.

•  Deploying ControlUp Monitor to the local computer might fail – as a workaround, remove the AD connection to your own domain, or deploy the Monitor Service to (or from) a different computer.

•  Using wildcards in incident trigger filters – when including a “*” (asterisk) wildcard in incident trigger filters, the filter matching behavior changes so that the search term is matched as a substring, and the wildcard expects a non-zero string. For example, “test*” will match “test1”, “test111”, “1test1”, “111test111”, but will NOT match “test”, “1test”, or “111test” since “*” expects at least one character after “test”.

•  Console logs off automatically after a few minutes – ControlUp users working with a free license might experience the console logging off automatically a few minutes after logging on. This behavior may occur on computers that have been up for more than 49 days. This issue results from a flaw in computing the uptime of the operating system and will be resolved in release 4.0 of ControlUp. In order to work around this issue, reboot the computer on which ControlUp console is executed. The issue should not occur on computers with uptime less than 49 days.



Organizations created using ControlUp 3.0 have an updated set of thresholds for Stress Level calculation. ControlUp organizations created in earlier versions of ControlUp are not affected by this change. The updated values are:
o    Memory (Private Bytes and Working Set) for sessions – high threshold is now 1GB and mid threshold is 500MB
o    Memory Usage for Computers – high threshold is now 90%
o    Free Space on System Drive – high threshold is 500MB and mid threshold is 1GB
o    CPU Usage for Computers – mid threshold is now 70%

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New Features and Enhancements:

Central Configuration* – from now on, ControlUp users in the same organization may collaborate on managing and monitoring the same resources! Your tree of computers is securely shared with your colleagues and updated on-the-fly as computers are added or removed. Other organization-wide settings are also shared, which promotes effective team work and speeds up IT operations.

– Security Policy* – every management action within ControlUp can now be restricted for use by designated administrators or help-desk personnel. Using a role-based security model, you can now control what resources are visible to each administrator and what management actions are available to them.

Note: In order to maintain compatibility with previous versions of ControlUp, out-of-the-box security settings permit all organization members to add managed computers and edit the organization tree. However, only users with local administrative privileges on the managed computers will be allowed to run management actions. For more information, please refer to the “Secure Your Organization” chapter of ControlUp Online Documentation.

* – These Enterprise-Mode features require Internet connectivity since they rely on ControlUp Secure Cloud Services. ControlUp users in offline and isolated environments may opt for Standalone Mode, which does not support Central Configuration and Security Policy.

Stress Level Customization – the value of the Stress Level column is now sensitive to a larger set of conditions. When a performance counter threshold is crossed for a configured period of time, it will trigger a customizable increase in the Stress Level value. You can adjust these settings independently for each resource, thus ensuring that red alerts are always meaningful and informative.

Folders View – this fresh view summarizes and displays data from resources you have chosen to group in folders. You can now quickly assess the total user load on your server farm or monitor averages for selected performance counters on similar computers.

Controllers Pane – in this new pane you will find your favorite multi-target management tools for registry, Windows services and file system. This pane is also home of the new Programs and Updates Controller, which allows for comparing installed software on multiple machines.

New Management Actions and Data Columns – Flush DNS cache, send Wake-On-LAN signal and display a wealth of new performance metrics, including XenApp and XenDesktop counters recommended by Citrix in Operations Guide: Monitoring.

Brand-new Look and Feel – ControlUp has a new Metro-style user interface, with management actions arranged in ribbons. The new Actions sidebar makes your favorite actions even more easily accessible, and the context menu is dynamically updated according to the actions currently permitted.

Full Screen Display – Hit F11 to go full-screen and show ControlUp on that big display! Action ribbons and sidebars can be collapsed to maximize screen space for performance data.

Settings Window – all ControlUp settings and preferences are now grouped in a single window.

Notice for users upgrading from earlier versions of ControlUp:

– As a security precaution, once you modify the default Security Policy of your organization using ControlUp version 2.0, this organization will no longer be accessible by users of ControlUp’s earlier versions. Therefore, we recommend upgrading users not to modify the Security Policy until all ControlUp users in the organization have upgraded their installations. If the Security Policy was modified and users of ControlUp 1.x are unable to log in to the organization, please instruct them to replace their ControlUpConsole.exe with the new one, downloaded from our Smart-X website.


Bug Fixes:

– (#1144) After selecting multiple computers from the grid and choosing the Remove from organization action, the “No Computers were added” message is shown.

– (#1153) When a user in evaluation mode and receives an offline file, the yellow evaluation mode notice above the grid stays, and the status bar displays Evaluation in status.

– (#1164) When focused on a folder, the Processes table shows processes that run on machines that are not in the focused folder.

– (#1167) The tab skip on the Create Value window of the Registry Controller is in wrong order

– (#1229) Send Super-Message to a large number of user sessions fails before completion.

– (#1527) Stress Settings may be edited even with its Security Policy is “not set”

– (#1526) “Import Registry” and Session File actions are not greyed out properly

– (#1532) Added “Launch Controllers” security right that allows to control access to the Controllers UI.

– (#1543) Under rare conditions, TSAPI calls fail and cause high memory usage by ControlUp Agent.

– (#1567) Change Folder/ computer description permission not properly enforced

– (#1568) A corrupted configuration cache file causes a failure to log on to and organization in Enterprise-Mode

Known Issues

RDP connections to Windows XP computers may fail. For more details, please refer to this troubleshooting article.

Programs and Updates Controller may fail to present the entire list of programs, if details regarding one of the installed programs cannot be retrieved. The user sees an empty “Programs” folder in the controller, and the computer causing the issue is shown in black with a message “An error occurred while invoking operation…”.

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Latest build:

Release Date: September 12, 2012


New Features and Enhancements:

–    First-time-use experience enhanced by introducing a brand-new evaluation mode and login wizard:

o    Evaluation Mode – new users may enjoy a fully functional  version of ControlUp for 1 week from download, without creating an online account and without creating a ControlUp organization. You can create your free ControlUp user account at any time by clicking on the yellow bar on top of the grid or using the “Register Now” button on the system menu.

o    Login wizard – it is now easier to create accounts, choose your organization and request an offline license.

–    Installed RAM is now updated as a dynamic value, in case your VMs get more memory allocated while running.

–    ControlUp can now manage machines running Microsoft Windows Server 2012 (RC). Support for RTM version cannot yet be guaranteed, but users are encouraged to report any compatibility issues.

–    Frequent Event Filter notification pop-ups may now be disabled. (Thanks to Itzik and Olivia). In case you choose to turn off these notifications, please review you event filter settings in order to avoid storing an excessive number of events.

–    Help Menu – the following features are now available using the Help menu button: Check for new version, Report bug, Feature request, Ask the Support Team, About, Licensing and Download the User Guide.

–    “Show Auto Connect State” checkbox on the tree view– if you would like to change the automatic connection settings for your computers, you can do so by quickly selecting a checkbox next to each computer in the tree.

–    Added an option to remember previously used Active Directory connections, while suppressing connection failures for workgroup machines.

–    “Page Faults/sec” column replaced by “Pages/sec”, which includes only hard page faults and better indicates memory issues.

–    The Navigation Bar can now be closed using “View Options” and by right-clicking the bar itself.

Bug Fixes:

–    XenApp Server Load column occasionally displays an ERR value, while a valid value is reported by qfarm /load
–    Citrix Provisioning Services 6 does not enumerate NICs correctly when ControlUp agent version 1.3.0 and earlier is running (thanks to Daniel Negru and Simon Teale)
–    “Error Code 1” when modifying service properties using the Services Controller (thanks to Haim Eshed)
–    “Error in dsCache” displaying Active Directory Connections upon login on a workgroup machine (thanks to Cesar Diaz)
–    “Logon failure” message while sending a Super-Message (thanks to Ray McDonnell)
–    Sessions that have been disconnected for a few days show 0 in the number of processes
–    Error loading a registry import file (thanks to David Zitoun)
–    ControlUp window starts in minimized state if the last window state was not maximized
–    Show System Sessions reverts back to enabled each time you restart the ControlUp console
–    Maximum row height is unmanageable in the Events pane (thanks to Jon Fessler)

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New Features and Enhancements: 

Remote Desktop Pane – all Remote Desktop connections and their parameters are now displayed in a searchable and sortable grid view, which is accessible using a persistent “Connections” tab. Using this grid view, you can quickly locate your connections and edit their properties.

Support for multiple Active Directory environments – ControlUp can now monitor and manage computers from different Active Directory domains and forests, even if there are no trusts between these environments.

Support for standalone operation – The Windows user running ControlUp no longer has to be logged on to an Active Directory domain. You can now supply administrative credentials for any accessible domain and use ControlUp console even on machines that do not belong to a domain. (Domain membership and local administrative privileges are still mandatory for managed computers).

Secure Credentials Store – User credentials can now be saved securely for reuse in ControlUp’s different tasks – management actions, Remote Desktop connections and Active Directory connections.

Enhanced File System Controller – actions previously available on the “Files” menu (Copy file, Delete file) as well as many other file system operations are now available exclusively from within the File Systems Controller.

Registry Import – The Registry Controller now allows importing .reg files into the managed computers’ registries. Importing .reg files into user hives is supported using an action available in the Session view.

New monitoring columns – Several new parameters are available for display for every monitored computer:

  • Citrix XenApp farm load – the load parameter traditionally displayed using the “qfarm /load” command (on Citrix XenApp servers only)
  • Citrix XenApp logon status for Citrix XenApp RDS (supported starting XenApp version 6.5)
  • Free Space on System Drive – similar to the existing free space counters, displaying data for the system drive only
  • Physical disk performance – Avg. Disk sec / Read and Avg. Disk sec / Write performance counters
  • Network utilization – Bytes Received / sec and Bytes Sent / sec

User Session Domain Column  – a new “DNS Domain” column is available in the Sessions view, which allows for identification of user sessions established on computers from different domains

Agent Customization registry entries – ControlUp now supports customizing the cuAgent behavior by configuring registry values on the managed computers. These values may be created simultaneously on multiple machines using the Registry Controller.

  • Exclude drives from free space calculation – It is now possible to exclude disk drives from free space calculation counters.
  • Sensitive processes exclusion – Certain security solutions report malicious activity when a program attempts to obtain data about their processes. It is now possible to configure a list of sensitive processes not to be probed for performance data.
  • Toggle IPv6 address display – by default, IPv6 addresses are not displayed in the “IP Addresses” column. This behavior may be changed by setting a registry key on the managed computer/s.
  • Custom server load values for Citrix XenApp servers – When using the “Citrix XenApp Server Load” column for stress level calculation, custom values may be configured to be displayed in case the server is not included in the “qfarm /load” output and in case the server load is zero. This may be useful to identify abnormal conditions in your XenApp farm.

New methods for adding managed computers – It is now possible to add computers to ControlUp using an IP range scan, by selected IP address or using a text file.

Deleting multiple registry values in Registry Controller – Added multi-select functionality for deleting registry values and instances.

Search Computers by IP address – the Computers View now allows searching for computers by entering an IP address as well as a computer name in the “Search Computers” box.

Scheduled Export – Every view in “My Organization” pane can be configured to automatically export from the information grid to a CSV file on a scheduled basis using the drop-down “Schedule Export” near the Export button on the Command Bar.


Known Issues:

Due to operating system limitations, the following operations will not be available when no trust relationship exists between the managed computer/s and the computer running ControlUp:

  • Launch Event Viewer remotely
  • “Send Files Here” and “Gather” actions in File Systems Controller
  • “Shares” Controller
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Latest build:

Release Date: February 08, 2012

Known issues:

Users upgrading from earlier versions are advised to make the following modifications in order to continue using ControlUp:

  • Re-submit your Offline Authentication Request – if you are using ControlUp in an offline environment, please note that Offline Authentication Files issued for earlier
    versions of ControlUp are no longer supported in this version. Please re-submit your request for offline authentication from the login window.
  • RDP authentication – this version includes an enhanced RDP client which supports authenticated Remote Desktop sessions. In order to support this functionality, please re-enter any credentials you have saved in the Remote Desktops pane.

Semantic changes:

  • Computers pane renamed to My Organization pane
  • Actions pane renamed to Actions History pane
  • Registry and Services Dashboards renamed to Controllers

New Features and Enhancements:

  • The user interface’s look and feel re-designed, including better screen space usage, new icons and more visual enhancements.
  • File System Controller (experimental) – a revolutionary built-in utility that allows multi-target operations on file systems of remote computers, including file property comparison, file manipulations, gathering and distributing files, editing security and more.
  • .Net Framework automated deployment – when adding computers running Windows Vista / Server 2008 or later versions, you can deploy .Net Framework remotely from the “Add Computers” wizard
  • A new “Stress Level” column added to all views in the “My Organization” pane (formerly “Machines” pane). This column displays a measure (None, Low, Medium, High, Critical) calculated using the number of performance columns currently in red or yellow range. By sorting the tables by this column, it’s easier to identify performance bottlenecks and prioritize their severity.
  • Column Thresholds Configuration UI – you can now configure custom thresholds for color-coding performance columns using the column selection window.
  • System Tray Notifications – the console’s default closing behavior is changed to minimize ControlUp to the system tray. It is now possible to configure ControlUp to display a bubble notification in the system tray whenever resources reach a certain stress level.
  • – Navigation bar includes buttons for recently visited views, which allow the user to quickly switch to recently visited locations
  • All Controllers (formerly Dashboards) now display the status of every monitored instance in a grid view on the left
  • Registry and Services actions are removed from the action menus – please use the enhanced Registry and Services Controllers
  • Order of items on actions context menus changed to promote more popular actions
  • Added “Remove from Organization” action for installed agents
  • RDP advanced tab added to the Properties of folders and computers in the Remote Desktop pane to support RDP authentication options (No authentication, Require authentication, Attempt authentication). Use this option if you receive an authentication error when establishing an RDP connection.
  • Default sort – all tables in “My Organization” pane are now sorted by the “Name” column
  • Persistent sort – ControlUp will remember the column by which you sorted each table after you close the console.
  • Crash reporting – when an unexpected error occurs, ControlUp will present a “Bug Report” window will full technical support information at next launch

Events Pane:

  • Added Export to Excel functionality for events
  • Added ability to filter events by log type in the tree view on the left
  • Added ability to open Event Viewer remotely and establish an RDP session to the target computer by right-clicking an event
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System menu:

  • Added the “Ask the Support Team” option for submitting queries to Smart-X Support
  • Added a “Save configuration” option to save user settings on demand

Bug Fixes:

  • ControlUp agent consumes a high CPU load upon initial connection – fixed by improving the initialization process for stressed machines
  • Computers remain in “Loading” state after initial connection
  • Agent version upgrade targets computers that do not need an upgrade
  • First usage dialog is presented repeatedly in offline environments
  • An unsizable checkbox column is displayed in certain screen resolutions
  • Impersonation failed when including domain name in the user name field
  • Managed resources from different time zones may show invalid values for time-based columns
  • Various exceptions reported by the ControlUp community
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Latest build:

Release Date: November 6, 2011
Bug Fixes:

  • Increased the stability of environment detection, which prevents irrelevant organizations from being displayed on the Login Wizard.
  • Improved functionality for user accounts belonging to a domain with no direct trust with the domain containing the managed computers.
  • Empty captions displayed in Registry Dashboard when grouping values
  • 354. Screenshot save ability added
  • 361. Move registry key functionality improved
  • 381. Services dashboard fails multi-target operations when one of the target computers is unavailable
  • 383. Run process fails if exe file extension not specified
  • 401. No way to re-open the monitor pane after closing it
  • 469. Customized column XML settings are not applied – see documentation
  • Large integer registry values displayed incorrectly in Registry Dashboard
  • Exception of type ‘NullReferenceException’ when expanding registry keys on the registry dashboard
  • Several Exceptions of different types occurred when launching ControlUp Console when the Domain Controller of the current domain is unavailable
  • A series of exceptions occurred when moving the mouse over the main grid control
  • Other Exceptions reported by ControlUp community
  • Services Dashboard ‘Grouping’ doesn’t work
  • When action fails, ControlUp Agent logs an empty event log entry

New Features and enhancements:

  • Machine RAM on Machines View is now rounded to 128 MB, so small differences in RAM are not displayed.
  • Added an About screen on the system menu with links to product documentation and website
  • Added a “Search In” functionality to the Events View, which enables the user to search Google, and TechNet for information about events reported by the managed computers
  • 364. Added “Close all tabs” and “Close other tabs” functionality to the Remote Desktops View
  • 387. Added additional agent information to the Uninstall key when deployed in permanent mode
  • 398. Added F2 shortcut for renaming computer folders
  • 403. Memory utilization is rounded to whole percents by default (existing XML settings are not affected)
  • 407. Added “Clear All” functionality for events
  • 451. Added an “Enable/Disable Ping test” option and “Retry selected” option to Add Computers
  • 466. All action failure events are now documented in the console machine’s Application log
  • 478. Added support for agent downgrade to previous ControlUp version
  • 526. “Rename” functionality on Remote Desktop Connections deprecated
  • Ability to permanently block taking session screenshot without user approval or notification for a given organization or environment
  • Access the ‘Privacy Policy’ directly from within ControlUp Console.
  • Added an About Screen on the system menu
  • From now on, a managed computer cannot be controlled simultaneously from more than one console run by the same ControlUp user
  • When the Domain Controller of the current user domain is unavailable, a proper message appears
  • UI enhancements to the ‘Action Results Screen’ of the Services Dashboard
  • Wording enhancement to the Agent Control Progress Window
  • Wording enhancement to the ‘Welcome’ wizard
  • Added an uptime column in the Machines View
  • Improved version update mechanism
  • Improved the process of reconnecting to computers after reboot
  • The display name for ControlUp Agent service is now “ControlUp Agent”. Added description for service.

ControlUp is now officially Citrix Ready !

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Latest build:

Release date: August 18, 2011
Bug Fixes:

  • 262. Machines appearing to report data during reboot / shutdown
  • 268. Registry dashboard fails to display keys with illegal characters
  • 276. An handled exception on services dashboard when updating services retrieval errors.
  • 317. Reconnect to agent server fails after restart
  • 340. Logoff action appears to fail when the user is effectively logged off
  • 346. Exception raised when using an asterisk in “Add Computers” wizard
  • 348. RDP connection raises an exception if double-clicked twice quickly
  • 350. Send request is enabled prematurely before logon
  • 351. Icon missing on Proxy Settings button
  • 354. File type option empty on “Save Sessions Screenshot” dialog
  • 372. Column grouping still active even if disabled globally
  • 385. Processes count remains on
  • 393. “Select All” takes a long time to complete
  • 400. First-time-use screen appears behind the splash screen
  • 401. No way to re-open the “Monitor” screen after closing it
  • 408. Column grouping enabled by default
  • Various fixes for Remote Assistance and Remote Control behavior – Various services dashboard stability issues fixed
  • Automatic updates bug fix (build 97)

New Features and enhancements:

  • 314. “Select All” using “Ctrl+A”
  • 264. Copy / Move registry key dialog box enhanced
  • 265. Added ability to rename a folder in the hierarchy view
  • 269. Login grace period enabled for ControlUp Login Services downtime
  • 273. Added columns to Machines: Minimum and Maximum available disk space
  • 274. Added columns to Executables: Maximum, Minimum and Average Memory
  • 286. Computers sorted alphabetically in “Add Computers” wizard
  • 287. Disk Queue and Minimum Disk Space columns displayed by default
  • 288. “Copy key name” added to Registry Dashboard
  • 387. Agent installation package details added to “Add/Remove Programs”
  • 391. Memory (Private Bytes) column displayed by default in Processes view
  • 398. Added F2 keyboard shortcut for renaming folders – Event Filter functionality stabilized and enhanced
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